Returns & Refunds
We hope you’ll love your Nirvana Natural products, but if something isn’t right, we’re here to help. Find everything you need to know about returns, refunds and what to do if there’s a problem with your order.
Returns Made Simple
If you need to return something, we want the process to be as straightforward as possible. Here’s a quick overview of what you need to know.
01
Check Your Return
Can I Return It?
Yes. We offer a 30-day, no-quibble guarantee, including on products that have been opened. Return postage is paid by the customer.
02
Get in Touch
Arrange Your Return
Include your name, order date and order number with your return and send it to: Nirvana Natural, The Old Pig Sty,
Elms Farm, Upper End, Salford
OX7 5YU
03
Your Refund
Receiving Your Refund
We process your refund as soon as the returned product reaches us. Please allow up to 10 days for the funds to appear, depending on your bank.
Something Not Right With Your Order?
If your order arrives damaged, faulty or isn't what you expected, please let us know. We want every Nirvana Natural order to arrive just as it should, and we'll be happy to help put things right.
Damaged in Transit
If something has been damaged on its journey to you, please contact us with your order details and, if possible, photographs of the damaged item and its packaging. We’ll look into it promptly and arrange a replacement or refund, as appropriate.
Faulty Products
If you believe there's a problem with a product you've received, please get in touch so we can look into it for you.
Incorrect or Missing Items
If something is missing from your order or we've sent the wrong item, let us know and we'll help resolve it.